Nonprofit Success Manager - Canada/USA

About The Role

We’re looking for a proactive, empathetic, and process-driven Nonprofit Success Manager to connect and support nonprofits with the tools they need to run their missions.

In this role, you’ll be the first point of contact for nonprofit leaders exploring Goodstack. You’ll reach out to inbound leads, guide them through our platform, and help them understand how Goodstack can transform their tech stack and funding workflows. If you thrive on meaningful conversations, love solving problems, and want to make a tangible social impact — this could be the perfect role for you!

As Nonprofit Success Manager at Goodstack, your mission will be to:

• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support
• Conduct deep discovery calls to uncover challenges and opportunities.
• Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
• Become a product expert and confidently explain technology features and value to nonprofits.
• Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
• Share insights that help refine our process and strengthen the customer experience.
• Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

After 3 months, success will look like:

• You’ve become fluent in Goodstack’s platform, story, and nonprofit audience.
• You’re consistently converting inbound leads into active users, with the knowledge to make the most of their tools.
• You’ve built a healthy pipeline and established yourself as a trusted advisor to prospective customers.
• You’re providing actionable feedback to the marketing teams based on customer insights.

Requirements

• +1 year of professional experience in sales, support, or another customer-facing role.
• Experience managing a high-volume pipeline and selling or engaging through multiple channels.
• Strong active listening and storytelling skills with the ability to connect authentically.
• Exceptional written and verbal communication with attention to tone and clarity.
• A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation.
• A genuine passion for helping nonprofits succeed and curiosity about technology and social impact.

Bonus if you have knowledge or love of:

• Experience in the nonprofit or social impact sector.
• Previous SDR, CSR experience in a SaaS or technology company.
• Familiarity with HubSpot or similar CRM tools.

What you can expect upon joining our team

•  Salary reviews and share options becoming an integral part of our growth and share in the company's success
•  Goodstack’s Workplace Giving
•  Private Health Insurance
•  On Tuesday, lunch is on Goodstack
•  $300 Brighten your day annual budget
•  $1,200 Learning & development annual budget
•  Goodstack library
•  Paid days off to volunteer for non-profit causes
•  Paid days to attend conferences
•  Paid day off on your birthday!
•  25 days annual leave, plus paid public holidays
•  Paid sick leave
•  Paid wellness leave
•  Flexible working hours
•  WFH budget upon joining
•  Ecologi Carbon Offsetting
•  and so much more

About Goodstack 

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world.

Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action.

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.